Refund Policy

We hope you love your candle or wax melt order, however if there are any issues with your order we will of course resolve them as soon as possible. Please email downtimescents@gmail.com with any refund enquiries.

Refund Policy

If you receive your order and are not satisfied please notify us within 14 days of receiving your order and we will either process a refund or send out another order. Delivery charges are non refundable.

Proof of purchase

To complete your refund, we will require your order number and photographic evidence if your order has arrived damaged . Please note that without the proof of purchase or photographic evidence, we can not issue a refund.

End of Line & Sale Items

If you have purchased an end of line, discounted or sale item we are unfortunately unable to issue a refund for items that fall into this category.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to downtimescents@gmail.com